Refund Policy

Thank you for choosing Company Private Limited for your dry fruits and nut purchases. We are committed to ensuring your satisfaction and strive to deliver quality products to your door. If you are unsatisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Refunds are available for products that are defective, damaged, or incorrect.
• To be eligible, the product must be unused, in the original packaging, and returned within 14 days of delivery.
• Requests for refunds will be reviewed on a case-by-case basis, and our team may require photo proof of the defect or damage.

2. Non-Refundable Items

• Perishable goods, including opened packages of cashews, almonds, and other dry fruits, are non-refundable.
• Gift cards, promotional items, and bulk orders may also be exempt from refunds unless they arrive damaged.

3. Refund Process

• To request a refund, please contact us at email@gmail.com. Include your order number, reason for the refund request, and any relevant details or photos.
• Once we receive your request, we will review and respond within 3–5 business days with next steps.

4. Return Shipping

• If a return is approved, we will provide instructions for shipping the product back.
• The cost of return shipping is generally the customer’s responsibility, except in cases of damaged or incorrect items.

5. Refund Timeline

• Approved refunds will be processed within 7–10 business days of receiving and inspecting the returned item.
• Refunds will be applied to the original payment method, and you will receive a confirmation email once the process is complete.

6. Exchanges

• We only replace items if they are defective or damaged. For exchange requests, please reach out to us directly.